Clear information about enrolment, attendance and learning support.
Assessments and trial lessons require an appointment. Any fees or free trial conditions will be explained before booking. HERMES will confirm your course, timetable, fees and place in writing. Submitting an enquiry does not reserve a place.
Please give at least 24 hours’ notice of an absence. For sudden illness or emergencies, contact us as soon as possible. Eligible group students may request up to two make-up lessons per term, subject to suitable classes, availability and administrator confirmation. One-to-one lessons may be rescheduled with at least 24 hours’ notice. Late cancellations or missed appointments may incur a reasonable cancellation fee disclosed before booking.
Please email us at least seven days before withdrawing from a course. We will calculate any fees for lessons already provided and applicable reasonable cancellation charges, then refund the remaining unused fees. If HERMES cancels a lesson and no acceptable alternative can be agreed, we will refund the affected lesson fee. These arrangements do not limit your rights under the Australian Consumer Law.
We aim to provide a safe, respectful and inclusive learning environment. Please keep emergency contact details current and collect your child promptly. Younger students must be collected by an authorised adult. Students leaving independently require written parent or guardian permission and confirmation from HERMES. Before- or after-class supervision must be arranged separately.
We handle parent and student information for necessary educational, communication and administrative purposes. We obtain appropriate consent before publicly sharing identifiable student photographs, work or learning stories. Declining publicity consent does not affect enrolment or teaching. This website stores submitted requests in an access-controlled system for the academy to handle enquiries, bookings and enrolment. Email notifications and TutorCruncher synchronisation are used when the relevant services are configured. Provide only necessary information. Contact the academy to request correction or deletion.
For absences, billing enquiries, teaching feedback or safety concerns, please contact us. We normally respond to general enquiries within two business days. Safety concerns are prioritised.
AUSTRALIAN UNITED SERVICES PTY LTD trading as HERMES ACADEMY · ABN 99 169 281 743
Full enrolment terms are provided before enrolment and payment.
We consider foundations, goals, learning pace and available classes. One-to-one support addresses specific needs; groups offer discussion and shared practice.
You can enquire first. A free assessment may be arranged where it helps identify suitable support.
Ask about suitable classes. Trial times, fees and conditions are confirmed for the relevant course.
Course details explain available feedback and review arrangements, focusing on performance, difficulties and next steps.
Outcomes depend on starting points, effort, attendance and other factors. Specific scores, awards and admission are not guaranteed.
